SUPPORT

How can we help?

Answers for billing, keys and API behavior — or a human when you need one.

Documentation

Endpoint reference, guides and the changelog — the fastest answer for API behavior.

docs.ecommdatahub.com →

Email support

Billing, account and technical questions. We answer within one business day; priority on Growth and Scale.

[email protected] →

API status

Live uptime per service, incident history and maintenance windows.

status.ecommdatahub.com →

Frequently asked

How do credits and monthly quotas interact?

Subscribed requests draw from your plan's monthly credit quota first. Once the quota is used, requests keep working and bill from your account-wide wallet at the same per-endpoint rates.

Why is my access key rejected for a service?

Keys are scoped: a key only works for the services you selected when creating it. Check the key's scope in Console → Access keys — and note the limit of 3 keys per service.

What happens when I upgrade or downgrade a plan?

The change is prorated by the credits remaining in your current cycle, not days. The exact credit adjustment is shown before you confirm.

Do unused wallet credits expire?

No. Wallet credits never expire while your account is active. Monthly plan quotas reset each cycle and do not roll over.

Can I get a refund?

Refunds are handled case by case and can be issued to your wallet or your original payment method. Contact support with the transaction ID from Console → Billing.

Still stuck? Email [email protected] — Growth and Scale plans get priority queues.