Refund Policy

How refunds work for subscriptions and wallet credits. This policy is referenced by the Terms of Service.\n\n## Monthly subscriptions\nCancelling schedules non-renewal — you keep access until the end of the paid month, and past months are not refunded. If we materially failed to provide the Service during a billing period, contact support; verified outages are credited or refunded.\n\n\n## Wallet credits\nPurchased credits are non-refundable except where required by law, since they never expire while your account is active. Credits granted by us (goodwill, outage compensation) have no cash value.\n\n\n## How refunds are issued\nAt your choice where possible: back to the original payment method, or as wallet credits (issued instantly). Card refunds take 5–10 business days depending on your bank.\n\n\n## Requesting a refund\nEmail [email protected] with the transaction ID from Console → Billing. We respond within one business day.