Refund Policy
Last updated August 29, 2026
How refunds work for subscriptions and wallet credits. This policy is referenced by the Terms of Service.
1. Monthly subscriptions
Cancelling schedules non-renewal — you keep access until the end of the paid month, and past months are not refunded. If we materially failed to provide the Service during a billing period, contact support; verified outages are credited or refunded.
2. Wallet credits
Purchased credits are non-refundable except where required by law, since they never expire while your account is active. Credits granted by us (goodwill, outage compensation) have no cash value.
3. How refunds are issued
At your choice where possible: back to the original payment method, or as wallet credits (issued instantly). Card refunds take 5–10 business days depending on your bank.
4. Requesting a refund
Email [email protected] with the transaction ID from Console → Billing. We respond within one business day.